Customer Success Agent

Suzor Enterprise Inc Orange, MA $14 to $19 per hour
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Customer Success Agent Job Summary
We are seeking an outgoing, organized, and friendly customer success agent to join our growing team and provide top-notch success to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Customer Success Agent Duties and Responsibilities

  • Maintain updated knowledge of all company products and service in order to provide adequate education to customers
  • Provide information and instructions about relevant products and service
  • Make product and service suggestions to meet the customer’s specific needs
  • Field incoming phone calls and respond to phone messages from customers
  • Promptly respond to customer questions submitted via email or our website
  • Answer customer questions and provide information to resolve any issues
  • Process orders and returns
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Collect and record customer feedback and information, and share that with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required
  • Foster and maintain relationships with customers to improve our retention rate
  • Attend all required customer service-related meetings
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